Refund policy

Return & Refund Policy – Alevomart

At Alevomart, customer satisfaction is important to us. We want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you can contact us within 5 days of delivery to request a return or replacement, subject to the conditions below.

1. Return Window

Customers must contact us within 5 days of receiving the product to request a return or replacement. Requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligibility for Returns

A product may be eligible for a return or replacement if:

You received a damaged or defective product.
You received the wrong product.
The product is missing parts or items included in the package.
The product has a genuine quality issue.

To be eligible, the product should preferably be unused, in its original packaging, and accompanied by all included accessories, labels, and parts, wherever applicable.

Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

3. How to Request a Return

To request a return or replacement, email us at alevomart@gmail.com within 5 days of delivery.

Please include the following details:

Your order number.
Your full name and contact number.
The reason for your return request.
Four clear photos of the product: one photo showing the shipping label and three photos showing the product and the issue.
A short video, if necessary, to help us understand the problem.

Our team will review your request and provide instructions on the next steps. Please wait for return approval and instructions before shipping any product back.

4. Refund Policy

Refunds may be considered for approved returns involving damaged, defective, incorrect, or otherwise eligible products.

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method.

5. Replacement Policy

Where available, we may offer a replacement for products that arrive damaged, defective, or incorrect.

If a replacement is unavailable, we may offer a refund or another appropriate resolution, depending on the circumstances and applicable law.

6. Return Shipping Charges

If the return is due to an incorrect, damaged, or defective product, Alevomart will communicate the appropriate return shipping arrangements.

For other approved returns, shipping charges and eligibility will be communicated before the return is processed.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

If an order has already been shipped, the applicable return process will apply, subject to our policy and applicable law.

8. Important Notes

Please inspect your order upon delivery.
Keep the original packaging until you have checked the product.
Return requests must be submitted within 5 days of delivery.
Refunds and replacements are subject to verification and approval.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.