Shipping policy

Thank you for shopping with Athloseen. We are committed to delivering your orders safely and efficiently.

1. Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping & Delivery Time

Once your order is shipped, it is typically delivered within 5–6 business days. Delivery times may vary depending on your location, courier service availability, and unforeseen circumstances.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment. Free shipping offers may be available on selected orders or promotional campaigns.

4. Order Tracking

After your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment status.

5. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, public holidays, courier partner issues, or other factors beyond our control. Athloseen is not responsible for delays caused by third-party logistics providers.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping information. Athloseen will not be responsible for delivery failures or delays caused by incorrect or incomplete address details.

7. Damaged or Missing Orders

If you receive a damaged product or do not receive your order, please contact our support team within 48 hours of delivery or the expected delivery date. We will investigate the issue and provide appropriate assistance.